So not only was this co worker rude and not helpful, she was wrong.
The moment we returned home I checked the brand and INDEED it is urban Decay.
Jacob is THE BEST. I came in with pictures of what I wanted, and not only did he give his honest advice on how to best take care of my hair, but he went above and beyond to make sure my hair coloring was gorgeous and so naturally done. I couldn't ask for a better stylist!
They do not care. They foisted me off on a "claims rep" right away and made no effort to fix this huge customer service crash.
I continued to walk around not knowing what to do and without finding what I needed. I was very dissapointed and upset and my husband calmed me down and told me to order it when I got home once I knew for sure what it was so we left without buying anything.
Every time I had gone into this Ulta, until today, had been a great experience so I am only rating for my unfortunate experience today. Thank you to everyone who had helped me in the past! But today...I went in to find my foundation I had been buying there for months and could not find it. As I was looking around someone came around and asked if I needed help and I said I was looking for the foundation I always use. She asked me if it was liquid and asked if I remembered the brand. I told her it was a powder foundation and I couldn't remember the brand for sure but was almost positive it was Urban Decay to which she responded "Urban Decay doesn't carry a powder foundation..." and looked at me like I was crazy. I admitted that I could be wrong but thought that was it and I think I heard her say that she didn't know what I was talking about....AND THEN, without trying to help me find what I was looking for or at least giving me some other options if it was true they didn't carry it, she just walked away and went off to talk to a co worker in another area of the store....
BUYER BEWARE - THEY PERMANENTLY DAMAGED MY HAIR
I hope she was able to help others today but I left feeling very upset and dissapointed. Hopefully I was the only one she upset today because overal, I love this store.
I absolutely love this store. Pleasant and very helpful staff. I always feel very cared for, never judged. Robin is amazing no matter what questions I ask. She gives me great advice. Debbie is a great listener too! She also gives me great suggestions of which product to use for my individual needs.
The staff here is very nice and they have much better deals than anywhere else.
Ulta Beauty is a US Hair Care Studio based in Mishawaka, Indiana. Ulta Beauty is located at 6501 North Grape Road, Suite 504, Mishawaka, IN 46545, USA.
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