Rick doesnt know how to run a shop. You bring in a great tech and let him go after 1 week cause you say you can't afford him... that's rediculous. Rick had a 15 year experienced tech with 5 ASE certifications. None of his techs now have ase's..... they don't properly torque lug nuts. Ya know if your slow you can send guys home early......... don't waste payroll.
I came to Rick's to have them inspect a used vehicle I was thinking about purchasing from a lot down the road. They had time to take it right when I could get there. I sat in their waiting room, and noticed that they had free cookies, water and various other amenities. They also had an area of kids books and coloring tools. That room alone showed me that they care about their customers. After I fell asleep in about 5 seconds flat, I was woken up by a technician saying my name. He took me to the back shop, where the car was up on a lift. He proceeded to coordinate what he found on the car with the printed itemized list in his hands. I know a bit about cars, but he didn't know that. He still explained everything in a way that expressed each item's severity. He was very honest about everything. Being guided around the car while it was still in the air was so much help! Back in the office, I paid the inspection fee, and thanked them for their help, and they gave me a rose. He said they give one to every customer. I had just gotten married a week ago, and she loved the rose. I've lived in Elkhart for almost 6 years, and haven't been able to find a good, honest, regular mechanic. That stretch is over. Rick's will be getting my service until I move away, or until we all get around by teleportation, haha! ALSO!...that lifetime oil change deal is crazy! Crazy good, that is.
Rick has been excellent on every visit. We were new in town and got very positive refferals and they have lived up to them... they worked with us to get our car in same day due to am emergency and provided us with a vwhicle for the day..
Had a recent visit where i was quoted a price and discount and i failed to ensure that it included taxes and parts where new. After the repair the cost was higher the number i was told did not include taxes and second the part was re manufactured .. they stand by their warranty but when comparing prices or getting quotes you will need to check. Apparently cant assume you will get new parts.
John
Thanks guys,
A few years back, my 17 year old daughter brought her car in to be fixed, Ricks was honest enough to tell her the repairs would cost more than the car was worth. Because of that honesty, ill go nowhere else for my car repairs.
My car is driving much better after getting a transmission fluid exchange. The staff is knowledgeable and very friendly too! Will be back.
Rick S Auto Service is a US Health facility based in Mishawaka, Indiana. Rick S Auto Service is located at 405 W Jefferson Blvd, Mishawaka, IN 46545, USA.
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