The “gentleman” at the counter was condescending and rude. Not sure if it was because I am a woman or because that’s just his demeanor.
When I noticed the wrong one had been installed I called them and had to drive all the way out there to get a refund for the price difference (25 min drive each way). He wasn’t apologetic and was again unfriendly. He said they must have been out of the model/brand I had requested and used the other instead. Again, I had an appointment for the installation. Should have had made sure the correct part was in stock. Made me wonder how many people they do this to & hope they don't notice.
friendly. they do the work right the first time.
Won’t be going back here. Don’t recommend or trust them. The only reason they have 2 stars instead of 1 is because the remote start they installed works fine so far.
I will not do business with this company again. I had bad experience. Money is more important than integrity of a business. As long as they get paid they don't care about anything after that. Very disappointed.
Don't look like much but great people and they do great work I am not easily satisfied.
They refused an invoice, receipt or warrant info. No paperwork changed hands at all. They I noticed the owner (Old man) writing my credit card info on a piece of notebook paper. He said their machine was down and it would have to run at another store. Refused to answer me about having the piece of paper destroyed. The work was awful. Most expensive and worst tint job ever. Even though I took the car to a heated garage and parked it for 7 days, even pane of glass had either bubbles, debris, deformed areas from stretching and a 2" crease. I took the car back and was treated horribly. Still I was refused any type of documentation that I had anything done. Also they refused to give me the paper with my credit card info. Then they wouldn't even tell me if it had been destroyed or not. Three hours later there was attempted and failed access to my checking account. The very same account info of which Auto One was privy. Police are involved at this point and for possible future customers, be careful. This group of people don't seem to care about paperwork, taxes, customer service but most disturbing, they do sub-par work.
It's been months since I had a remote start installed here and the experience still bothers me enough to write a negative review.
What’s worse is I had an appointment to have a particular brand and style of remote start installed. When I picked my car up after hours, the cheaper, inferior brand had been installed. They didn’t tell me in advance or call to ask if it was okay.
Auto One Glass Accessories is a US Car Repair based in Mishawaka, Indiana. Auto One Glass Accessories is located at 905 E McKinley Ave, Mishawaka, IN 46545, USA.
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