They do great work and reasonable priced
The staff was nice and helpful and diagnosed my car much faster than I expected, but they did NOT have the part on stock, couldn't get it on Friday or the rest of the weekend, and would've charged THREE TIMES the price of the part from the Internet. I understand paying more for a part that they have to order and install but three times seems a bit high... plus, the service-writer CLAIMED they could not get the part online, justifying the high price!... Was he mistaken or just dishonest? I'll give him the benefit of the doubt, I'm very good at research, and just say he was mistaken,... nonetheless, I'd rather buy the part myself, save the extra $270, and have them install it!
Not too bad of a place. Could be better with what was done to car. I loved how fast it went and it was a free check due to low tire light was on. Overall, I would still go back.
So we got a flat tire while driving from OH to MN. Firestone had the tire in stock and said they'd fit us in. We drove over with it patched from Howe. We arrived and were told another mechanic was coming in 20 minutes. The other mechanic came in and suddenly were told we have to wait until he finished two other jobs first. Poor communication. All they had to do was be honest about the time. Beware they want your business and will seemingly tell you what they need to get you in. Turns out there is another tire company Hedman Tire and Auto that gets 5 star reviews just 3 miles away. Would have at least called them to see what their schedule looked like and would have preferred to use the local company over Firestone anyway.
Courteous and pleasant staff who ensure the customer is informed and comfortable while waiting for their vehicle to be serviced
Firestone Complete Auto Care is a US Car Repair based in Mishawaka, Indiana. Firestone Complete Auto Care is located at 820 W McKinley Ave, Mishawaka, IN 46545, USA.
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