To summarize, this place gave me very poor customer service, and I will not be returning to this Hot Topic location anymore. All of the other University Park stores I went to gave excellent customer service, and I wish I wasn't disappointed in this one because I have such fond memories of it.
Service is always great and they give Military Discount.
Friendly staff, unique merchandise, but I wish they ould organize the store a little bit better.
Love it there! Even as an adult we still go in there to buy our T-Shirts, color, flippy stuff and more.
Let me explain my experience.
I got in line to make my purchase, which when I discovered two people ringing customers up, I asked the one guy around the counter area if he was in line, and he replied yes, so I made sure he was in line before me. The girl behind the counter asked who is next and the blue haired male worker at the other register said the guy in front of me, so she helped him get a shirt, and I waited in to be rung up. She then got back and proceeded to ring up two other people that just walked up to the register while I tried patiently to wait in line, without the blue haired guy saying anything about helping me. Finally, the blue haired guy gets done with a lengthy customer and asks me cash or plastic, and I say cash, which only at this point he informs me that he is unable to do, so I must be helped by the girl. I glare over at her helping the second person that was not there before me, and drop my merchandise on the counter and replied forget it.
The merchandise is great, but I went here expecting great service like when I went to University Park Hot Topic when I lived in the area quite a few years ago. The staff used to be cool and friendly but I only felt slighted and insulted this time.
When I went in and realized they didn’t have what I wanted in store the guy who helped me order it online was awesome! Great customer service all around. Then when I call about 2.5 weeks later wondering if my order had made it to the store yet the manager asked my name went to the back and checked on to tell me no it’s not in yet. I replied with ok I was just curious she then said well maybe if you’d be a little more patient, you wouldn’t feel the need to call and check up.
I love everything they have there and the staff are so funny and kind, I love talking to them.
Hot Topic is a US Clothing Store based in Mishawaka, Indiana. Hot Topic is located at 6501 Grape Rd, Mishawaka, IN 46545, USA.
Please contact with Hot Topic using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hot Topic opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Clothing Store in Mishawaka