I chose this hotel for an overnight stay because it was pet friendly. I have never had to stay at a hotel with pets before and don't know if it is normal to designate certain rooms for guest with pets, but the room was pretty gross. The stench of carpet deodorizer was almost unbearable. The bathroom was not cleaned to my standards with a previous guest's soap being left in the shower. Also the shower drain did not drain fast enough. The customer service was good and had I complained during my stay I am sure they would have addressed it but I was simply too exhausted to move rooms.
If you're still reading after that, then I'll also tell you that the service was poor. We reserved a room, but were told they overbooked when we arrived, so the front desk guy (who was clearly the only person working that night) took 45 minutes cleaning a room himself. That was nice, but it shouldhave just been ready in the first place.
The hotel staff were friendly, and quite helpful. The beds were a nice balance between firm and soft, and there was a good selection of pillows. Thankfully, the A/C was running in continuous mode, so I didn't have to fight it to set it up. Breakfast was adequate, with waffles, eggs and sausage, and a dish of the day (today featured biscuits and gravy). There was also a selection of breads, pastries, and fruit. The hotel also featured a small, shallow swimming pool and a nicely sized hot tub. There was one disappointment. The second floor air conditioner unit is right next to the smoking area, so the vapors were pushed into the hotel. It was not pleasant, but the smell did not penetrate into the room. Overall, I was happy with my stay, and for the rate I would definitely stay here again.
Really nice and fresh looking hotel. The desk staff were friendly and helpful. Very clean room, bathroom more updated then other Best Westerns I have been at. Great location. Would definitely stay here again!
Very nice staff and updated rooms. Good suggestions on rewards card. Pool open late and very close to a wide variety of dinner choices. Seems to be a running theme with the Best Western Hotels is the thermostat and the AC unit was not the cleanest thing spitting out air. Overall it's a nice hotel with a nice king bed.
But yeah, between bed bugs and having to wait so long upon arrival, one star. Would not stay again.
Bed bugs. I've experienced them before from apartment neighbors, so I know that's what bit me all night.
The room itself was fine. Nothing noteworthy. It was clean enough and everything worked.
Best Western Plus Mishawaka Inn is a US Lodging based in Mishawaka, Indiana. Best Western Plus Mishawaka Inn is located at 445 W University Dr, Mishawaka, IN 46545, USA.
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