I purchase a pair of Vans slip on shoes sides 41/2 that did not fit my son. When i purchase them the only pair they had that size was the one they were using one shoe as display, i didn't think anything of it. Took them home and a couple weeks later when i went back to the mall tried to return them only to be greeted by the most rude lady (the manager at the time 05/25/17 at 8pm) i have ever encounter, who asked me with an attitude what was wrong with the shoes, i told her they did not fit and wanted a return, she took the shoe out of the box and said no i am not doing a return because they are dirty, she was looking a the shoe that was on display that had lint from seating out, i told her that they had sold me a display shoe and she went on to say i don't care and i am not doing a return. So i asked her that it was Ok for them to sell display items and then not wanted to do a refund for them. She went on to say they were dirty and was not taking them back. Attached you will see the picture of the brand new pair of shoes that still have all the tags attached to it the are not used at all. I will never purchase pair of shoes from these store. Their customer service is the worst.
Best customer service
Journeys Kidz is a US Shoe Store based in Mishawaka, Indiana. Journeys Kidz is located at 6501 N Grape Rd, Mishawaka, IN 46545, USA.
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