I recently brought my Lexus in for an airbag recall. I was also having an intermittent vibration issue and I asked them to investigate while they had the car. The airbag was replaced satisfactorily. The diagnosis for the vibration was communicated to me via phone and email. I elected to have it fixed as the issue was getting worse and could have eventually stranded me and did very serious damage to the car. I was also made aware of another lesser issue. After spending $2000 I drove my car home and discovered that the vibration had NOT been fixed. The diagnostic skills of their technicians seem to be limited to what the "computer" tells them to replace. I strongly suspect the car was not driven after the repairs were made or they would have found the expense they had recommended to be misdiagnosed.
I was recently shopping for a new vehicle and went to this dealership and my experience was amazing. We had a phenomenal salesperson named Shirley and she is the reason I wanted to purchase this car. Her personality and sales technique were awesome. I cannot say enough about Shirley and Mr. Watson they both made this a great buying experience. I will send everyone in the market to this dealership. Thank you again
Very competent service writer but technicians I would not expect to find at a Lexus dealership.
Bought a car here recently and have been very happy with it and especially the perks that come with it like free Car Washes and Oil Changes for as long as you own the vehicle, no limit on washes etc. The bosses are easy to talk to and have gone above and beyond to satisfy any issues I've had.
Bought the Lexus RX from this dealer ship. Happy with the car but not happy with service at this dealership. Their car wash machine is the issue. They kept the sign that car washing is closed . Service department is not prompt and have excuses. Recommendations: buy the car from different dealership.
Great place to go if you want screwed over. The used cars are not at all of quality. Merely thrown together to last about a year or so. The people in the back detailing cars are rude, as well as a few of the mechanics. They squeeze money out of people who don't know better. The people up front for the most part are very nice but make fun of many customers who came in. There are a few people there who are good people. But you don't ever see them. It's unfortunate behind the scenes this place is garbage.
Lexus Of Mishawaka is a US Car Dealer based in Mishawaka, Indiana. Lexus Of Mishawaka is located at 4325 Grape Rd, Mishawaka, IN 46545, USA.
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