Always a positive visit. Everyone is polite and professional. There is nothing negative that I can say.
My appointment went fine. A hs student was shadowing the dr and was allowed to input my information into the computer. When my glasses came in the tech accidentally broke the lens. I needed them that week as I was going out of town. I decided instead of waiting for them to re do them (a week) I would take my prescription to a place that can make them same day. Flash forward about a month and I was still having blurred vision and headaches that you normally get when adjusting to a new prescription. I called and was advised by the person that answered the phone to take them back where I had them made. I did and they ended up doing a new exam as they couldn't see a problem with the glasses compared to the prescription I brought in. I learned from the dr that the prescription I was given at Michiana Eye was for a person who is farsighted (+) I am nearsighted (-). I went in to Michiana Eye and explained and asked if the charge to my insurance for the eye exam could be removed as I had to pay for a new exam plus a new copay for the other place. I received a call the next day and the answer was no because apparently they would have rechecked my eyes for free there and I shouldn't have gone and had a new exam done elsewhere. Well I tried to go back and was told to take them where I had them made. The lady in billing also told me that my new numbers in the prescription were close to what they got during my appointment with them. That is true but the + and - make all the difference not just the actual numbers. Communication throughout the office would have prevented this. I'm out of pocket $70 PLUS the hassle and (literal) headache of having the wrong prescription for over a month! Never again. I'm new to the area and tried a new place. Next time I will gladly drive 45 mins to my old doctor.
Friendly staff your seen quickly best service ever 5 ⭐'s for me
I thought it was great. Easy to make an appointment online and enter all of your insurance information. When I got there, the front desk gal was so sweet and let me now there was an issue with my insurance but we got it fixed in no time. The tech was very nice. He was very intelligent, I was greatly impressed with the great deal of information he gave me and educated me on so many things. I've been wearing contacts/glasses for 25 years and left knowing things I never knew. The doctor was very professional. I did feel like the tech did a lot though and spent way more time with me. I've never had a tech do all of that for the doctor. Every place I've ever been the doc has done all of that and spent much more time with me. But nonetheless, the doctor was nice, professional and very knowledgeable. She educated me on my eyes and some things that were going on. I felt good when I left. Was super glad I didn't have to do the puff in the eye test!!
Great place to go!! Both location are awesome. Staff is super friendly
Michiana Eye Center Mishawaka is a US Doctor based in Mishawaka, Indiana. Michiana Eye Center Mishawaka is located at 230 E Day Rd #100, Mishawaka, IN 46545, USA.
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