Buyers BEWARE - their jewelry is junk! My wedding band (which is a wrap) has snapped into two pieces twice within just two years. Each time they need to service it they have it for 2-3 weeks, not to mention the multiple times I've had it in to be serviced for missing diamonds. I recently picked it up from being serviced, and 2 days later, see that there is once again a missing diamond. I took it immediately back for repair and was told (they quality check the jewelry before it leaves the store) this is a lie, I OBVIOUSLY had a lose diamond that was "missed" during their quality check, and now they will have my ring for another 14 days...Bottom line: Do not buy from this store!
I was lied to! They told me the wedding ring could be sized to whatever we would need it!!! I now have a 2ct engagement ring that is 1 & 3/4 size too big and cannot be sized to fit my fiancé. The manager that sold it to me has left and the new manager said there is nothing they can do to make it right except give the ring back. Thank you for ruining my engagement thus far!!!
Majority of my good jewelry is from Kay's. Love what I have. Have had service on some items without any problems. Have always been treated well. Will definitely continue to shop here.
This review is specifically for the long wavy dark-haired female employee at the store. My mother took in my wedding band to get cleaned before the wedding, and the employee found a chip in one of the diamonds under the microscope.Thankfully this issue will be resolved before the wedding, and I am SO THANKFUL that the dark-haired lady takes such pride in her work. I wish we had gotten her name.
I walked into the store and had no greetings. Walked over to the counter where an employee and store manager was to ask a question. I had the worst service. They didn't want to help and made me feel like I was bothering them. I feel like there were stereotyping me by the unwillingness of my business. They hurriedly showed me there website on theor ipad. I looked through a couple pages, then had to walk back to the employee to return his ipad!
Kay Jewelers is a US Jewelry Store based in Mishawaka, Indiana. Kay Jewelers is located at 6501 N. Grape Rd., Suite 298, Mishawaka, IN 46545, USA.
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