Very helpful and quick everytime I go in.
Absolutely the rudest manager I ever encountered in any retail store. Purchased $200 for kids phones in a prepaid account and after being misled on the data usage and cost I decided it was cheaper to keep it on my post paid ATT account where I have 3 lines and been with ATT for over a decade. Called customer service and they did not believe the store manager refusal to do the right thing. ATT did refund me the $200 and also waived the $80 to bring the lines back to my post paid account a charge the store wanted to charge me. A total scam so I highly recommend using any alternatives to the store located at University Park Mall in Mishawaka, IN. Some people should NOT work in retail. Period. #lazymanager
The staff is really nice and helpful, they go out of their way to solve your problem. But the place is seriously understaffed! More often than not you have to give your name to get into a waiting list so someone can help you.
Last time it took over an hour for me to get out of there as they had +5 people waiting in line and only 2 employees working at the moment.
I only write this because it's the SECOND time I've had to wait at this place, the first time I waited an hour - just to buy a $15 smartphone screen protector.
Don't waste your time - go someplace else.
As soon as I walked in I was told that they were "really" busy, and would take my name and that I would have to wait for a while. I stood around for 40 minutes with 4 visible customers (3 names on the on-screen queue) and 6 store employees. Apparently the AT&T employees only do certain tasks, as most of them stood around, doing nothing, with me. Only to eventually be told that because of an AT&T policy, they couldn't help me; and that I would have to call AT&T.
Got my wife's new phone here. Went smoothly but took a while
I hope you like waiting....and waiting....and waiting.
At T is a US Electronics Store based in Mishawaka, Indiana. At T is located at N, 6501 Grape Rd #564b, Mishawaka, IN 46545, USA.
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