"The Great Mistake"
This is the only location i have purchased from but I cant imagine this would be the experience at all locations. I know they like to push blame on the contracted install services but it is 100% their responsibility to assure a smooth process. By the looks of the reviews i am not the only one to have this issue...i predict the store will not be at this location in the long term because of the inability to manage their services.
We bought the "Lion's Den" wooden swingset, with installation. The crew that brought the set to us, and set it up were amazing! We do not have the biggest area to place the set, but, the crew worked with us to get the best placement. Very professional (all 4 of the crew). Towards the end, I could hardly keep all 4 of my children off of it, but, the crew just laughed with them and let them play. I am very impressed with the quality of work, and the knowledge that the crew had about this particular play set. I cannot stress enough just how much our family appreciated this crew! When the Great Escape says they have professional contractors, they are not feeding us a line, they must really scout out the best in our area to use.
Have purchased many items from this store in the past. My recent basketball hoop/install will be the last. The only reason most pay a visit to the Great Mistake and pay their slightly inflated pricing is to utilize their delivery/install services. They take no action to control the quality assurance of the install companies. Not much more reason to spend your money there. To sum up my experience:
Great selection of furniture (kinda pricey) but if you're wanting to try out some new patio furniture/pool or shuffleboard tables/hot tubs and need a great selection, this is the place to go. They even have stand-up & table-top arcade games!
After a month wait for the hoop (time not much an issue). We were contacted to be home for the hoop install on a Saturday between 2 & 6. Saturday goes by...no call, no show, no return phone calls. Sunday (happened to Mothers Day :( , was promised for the install between 2 & 6. No show, no call,. Called into the store salesman with no return phone call as promised.
Very professional , they know all about their products they sell and are happy to help you find the right one. I feel they sell top quality items.
We cannot say enough good thinks about The Great Escape and especially Carl who has gone over and above to take care of us. I would highly recommend the Great Escape. Excellent customer service.
The Great Escape is a US Furniture Store based in Mishawaka, Indiana. The Great Escape is located at 5901 Grape Rd, Mishawaka, IN 46545, USA.
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